Toll's best practice vendor management approach integrates Toll's iCON technology with Vendor Compliance, Purchasing, Order Management and Key Performance Indicator (KPI) reporting.

Vendor Compliance

Toll instigates three-way compliance meetings with major vendors, and vendor forums for remaining vendors. The vendor forums include an overview of the supply chain objectives along with an outline of the requirements including:

• Terms of purchase
• Order and logistics procedures
• Vendor KPI reporting
  - Delivery In Full On Time & Accurately (DIFOTA)
  - Purchase order reconciliation of quantity and price
  - Timing and accuracy of commercial documentation.

iCON functionality provides a host of exception management events such as purchase order confirmation, order progress reporting, bookings, receipts, document notification, and commercial invoice reconciliation.